HELP + FAQ

Order Changes & Cancellations

Orders can be changed or canceled only before they ship. Contact Customer Care as soon as possible after placing your order — once it has shipped, we're no longer able to make changes, and you'll need to request a Return & Refund Policy instead.

Returns

See our full Return & Refund Policy for eligibility and instructions.

Shipping & Order Status

Do you ship for free?
Yes — standard shipping is free to the continental US, Hawaii, and Alaska. Shipments to Canada and other international destinations have an additional fee, calculated at checkout.

I entered the wrong address and my order already shipped — what happens now?
Once a package ships, we can't redirect it. We'll need to wait for it to be returned to us before we can reship it to the correct address. A shipping charge will apply to the reshipment.

My order shows as delivered, but I never received it — what do I do?
First, check with neighbors and your local post office — tracking numbers are on the shipping label. If the package still can't be located and a claim with the carrier doesn't resolve it, we'll offer a 20% discount code toward a new order.

My order has been "in transit" for a while — is it lost?
Once a package leaves our hands, transit time is outside our control. Reach out to us and we'll follow up with the local post office and open a claim on your behalf.

My order shows "Pre-Transit" and it's been a few days — is it moving?
Yes. Once a label is printed, your order ships same-day or the next business day. USPS scans can lag 3–4 days depending on which sorting facility picks it up first — the order is on its way even if the tracking status hasn't updated yet.

Product Availability

An item I want is sold out — can I get notified when it's back?
Yes — on the product page, select your size, choose "Email when available," enter your email or phone number, and click "Notify me when available."

Do you have a physical store?
Not at this time — we're online-only.

Payment

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, Venmo, Shop Pay, and PayPal.

I got an error message while placing my order — what do I do?
Contact Customer Care and we'll help sort it out.

How does Shop Pay Installments work?
Shop Pay lets you split eligible purchases ($30–$30,000) into four interest-free biweekly payments, with no added fees or interest, and no credit impact to check eligibility. For account details, payment changes, or eligibility questions, visit the Shop Pay Installments Help Center.

Gift Cards

Do you sell gift cards?
Yes — shop Saints Headbands e-gift cards here. The purchaser receives an email with a code to forward to the recipient. Gift cards are non-refundable and don't expire.

How do I use a gift card or promo code?
At checkout, click "Add a discount code or gift card" and enter the code. Promo codes can't be applied to gift card purchases, tax, or shipping.